6 required courses (165 hours)
Classroom, Online, Blended | Learn more
Complete in 1 year, or up to 3 years
Mediation is a process of facilitated interest-based negotiation in which a neutral mediator assists parties to reach a mutually beneficial resolution.
The Mediation and Conflict Resolution Extension Certificate program prepares you with the foundational knowledge to understand conflict and build competency-based skills in communication, negotiation, and third-party interventions with a focus on interest-based mediation.
Get an in-depth look at power, impasse, intense emotion, high-conflict behaviour and possible conflict resolution strategies as you learn from our experienced instructors.
In addition to determining your own conflict style, investigate various influences in conflict, and gain the skills to approach and manage different types of conflict situations. You will prepare to effectively facilitate interest-based mediation processes by demonstrating your learning in a practical, skills-based assessment.
Highlights and benefits
Earn a recognized credential | Enhance your career prospects
Become career-ready | Prepare for a career in mediation
Enhance your life | Develop your personal and professional skills
Real-world knowledge | Learn from experienced industry professionals
Online delivery | Enjoy the flexibility of online learning and complete this program from anywhere
Earn a digital badge | One or more courses in this program is eligible for a digital badge through MyCreds™
Get started with understanding conflict
Interested in learning more about conflict but not yet ready to complete the full Mediation and Conflict Resolution Extension Certificate? Consider our Understanding Conflict Certificate of Completion. This two-course program helps you understand your own response to conflict and manage situations more effectively. Both courses ladder into the Mediation and Conflict Resolution Extension Certificate program.View program
Course schedule by semester
(Sept. - Dec.)
(Jan. - April)
(May - Aug.)
|People, Power, and Emotion||•||•|
This schedule is subject to change. Courses start on various dates within each semester. Fall schedule and registration is available in June; Winter schedule and registration is available in November; and Spring/Summer schedule and registration is available in March.