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A mediation professional talking with an adult couple



6 required courses (165 hours)


Online | Learn more


Complete in 1 year, or up to 3 years

Mediation is a process of facilitated interest-based negotiation in which a neutral mediator assists parties to reach a mutually beneficial resolution.

The Mediation and Conflict Resolution Extension Certificate program prepares you with the foundational knowledge to understand conflict and build competency-based skills in communication, negotiation, and third-party interventions with a focus on interest-based mediation.

Get an in-depth look at power, impasse, intense emotion, high-conflict behaviour and possible conflict resolution strategies as you learn from our experienced instructors.

In addition to determining your own conflict style, investigate various influences in conflict, and gain the skills to approach and manage different types of conflict situations. You will prepare to effectively facilitate interest-based mediation processes by demonstrating your learning in a practical, skills-based assessment.


Highlights and benefits

Earn a recognized credential | Enhance your career prospects

Become career-ready | Prepare for a career in mediation

Enhance your life | Develop your personal and professional skills

Real-world knowledge | Learn from experienced industry professionals

Online delivery | Enjoy the flexibility of online learning and complete this program from anywhere

Earn a digital badge | One or more courses in this program is eligible for a digital badge through MyCreds



Get started with understanding conflict

Interested in learning more about conflict but not yet ready to complete the full Mediation and Conflict Resolution Extension Certificate? Consider our Understanding Conflict Certificate of Completion. This two-course program helps you understand your own response to conflict and manage situations more effectively. Both courses ladder into the Mediation and Conflict Resolution Extension Certificate program.

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Course schedule by semester

(Sept. - Dec.)
(Jan. - April)
(May - Aug.)
Conflict Dynamics ON ON ON
Effective Communication ON ON ON
Conflict Engagement ON ON  
Conflict Intervention ON ON  
People, Power, and Emotion ON ON  
Mediation     ON



BL: Blended (Online & Classroom)
CL: Classroom
FT: Fast Track
ON: Online
IDS: Independent Study
P: Practicum

This schedule is subject to change. Courses start on various dates within each semester. Fall schedule and registration is available in June; Winter schedule and registration is available in November; and Spring/Summer schedule and registration is available in March.



Additional Details

Special savings

Register for the first two courses in this program at once and receive a 10% discount. Note, discounts will not be applied retroactively after payment has already been received and registration is finalized.

Discount will be applied at checkout.

Funding opportunities

This program qualifies for the Canada-Alberta Job Grant and other funding opportunities. Learn more.

Connect with us

Have a question about our programs or need help with course registration? Call or email us:

403.440.6875 or 1.866.775.2673



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