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Customer service staff answer phones in an office environment



2 required courses plus one optional course (22.5 hours)


Classroom, Online | Learn more


Complete in 4 months, or up to 2 years

Customer service excellence is navigating your customer to a final destination in a smooth, personal and respectful manner.

Everyone expects a great customer service experience, but how can you provide it? Come away from this program with a renewed understanding of how customer service excellence helps achieve customer satisfaction, loyalty and advocacy.

Learn the steps and strategies you need to provide excellent customer service and customer support. Discover what your customers want and need from you, and take action to ensure these needs are met.

Gain skills in building positive relationships with customers, active listening and communicating more thoughtfully, solving customer problems and making decisions more efficiently. Earn the trust and respect of your organization’s stakeholders and understand how to diffuse conflict.


Highlights and benefits

Earn a recognized credential | Enhance your career prospects

Enhance your life | Develop your personal and professional skills

Online delivery | Enjoy the flexibility of online learning, and complete this program from anywhere


Course schedule by semester

(Sept. - Dec.)
(Jan. - April)
(May - Aug.)
Building Customer Relations ON* CL  
Leading with Emotional Intelligence ON* CL  
Conflict Management CL ON* CL
Effective Interpersonal Communication CL ON* ON*

*This online course is offered in a live, online format. Learn more about our online learning options.



BL: Blended (Online & Classroom)
CL: Classroom
FT: Fast Track
ON: Online
IDS: Independent Study
P: Practicum

This schedule is subject to change. Courses start on various dates within each semester. Fall schedule and registration is available in June; Winter schedule and registration is available in November; and Spring/Summer schedule and registration is available in March.



Additional Details


Complete the two required courses and one optional course to earn your certificate of completion.

Courses in this certificate can be taken in any order.

Funding opportunities

This program qualifies for the Canada-Alberta Job Grant and other funding opportunities. Learn more.

Connect with us

Have a question about our programs or need help with course registration? Call or email us:

403.440.6875 or 1.866.775.2673



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