Format
2 required courses plus one optional course (22.5 hours)
Delivery
Classroom, Online | Learn more
Duration
Complete in 4 months, or up to 2 years
Customer service excellence is navigating your customer to a final destination in a smooth, personal and respectful manner.
Everyone expects a great customer service experience, but how can you provide it? Come away from this program with a renewed understanding of how customer service excellence helps achieve customer satisfaction, loyalty and advocacy.
Learn the steps and strategies you need to provide excellent customer service and customer support. Discover what your customers want and need from you, and take action to ensure these needs are met.
Gain skills in building positive relationships with customers, active listening and communicating more thoughtfully, solving customer problems and making decisions more efficiently. Earn the trust and respect of your organization’s stakeholders and understand how to diffuse conflict.
Highlights and benefits
Earn a recognized credential | Enhance your career prospects
Enhance your life | Develop your personal and professional skills
Online delivery | Enjoy the flexibility of online learning, and complete this program from anywhere
Course schedule
Course schedule by semester
| Fall (Sept. - Dec.) |
Winter (Jan. - April) |
Spring/Summer (May - Aug.) |
|
|---|---|---|---|
| Building Customer Relations | ON* | CL | |
| Leading with Emotional Intelligence | ON* | CL | |
| Conflict Management | CL | ON* | CL |
| Effective Interpersonal Communication | CL | ON* | ON* |
*This online course is offered in a live, online format. Learn more about our online learning options.
Legend
BL: Blended (Online & Classroom)
CL: Classroom
FT: Fast Track
ON: Online
IDS: Independent Study
P: Practicum
This schedule is subject to change. Courses start on various dates within each semester. Fall schedule and registration is available in June; Winter schedule and registration is available in November; and Spring/Summer schedule and registration is available in March.
Program questions?
