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Course description

Acquire the strategies required to provide customer service excellence. Discover what your customers want and need from you, and how to ensure these are met. Explore methods for dealing with challenging customers while maintaining composure.
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Section title
Building Customer Relations
Type
ON - Online
Days
Sa
Time
9:00AM to 5:00PM
Dates
Nov 04, 2023
Schedule and Location
View Details
Contact Hours
7.5
Location
Delivery options
Online  
Course Fee(s)
TXP2 non-credit $259.00
Potential Discount(s)
Drop Request Deadline
Oct 31, 2023
Transfer Request Deadline
Oct 31, 2023
Section Notes

•   This course is synchronous and conducted in a virtual classroom. Requirements: laptop/desktop computer, stable Internet connection, camera, microphone. 

•   Before your course begins, ensure your MyMRU account is activated. Step-by-step instructions for account activation can be found here. Once you have activated your account and have your MyMRU login information, you can log into your MRU Google account using your @mtroyal.ca email address and set up Multi-Factor Authentication (MFA). Help with your Google account can be found here, and help setting up MFA can be found here.

•   Course content will be available on the Google Classroom Learning Management System (LMS) 3 days prior to the start date of your course. You must be logged in to your MRU Gmail account to access Google Classroom. Your instructor will be available on the course start date.

•  Review our Student Information site for additional information about forms and policies, campus maps, parking information, technical support, and more.

•  For questions about this course or other information, contact cebusiness@mtroyal.ca or 403.440.6861 / 1.888.392.3655 toll-free.

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