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2 required courses (42 hours)


Online | Learn more


Complete in 4 months, or up to 3 years

Conflict is a clash of interests, attitudes or ideas between individuals. Understanding the dynamics behind conflict and building effective communication skills are key factors to conflict resolution.

Discover how conflict is a central part of the human experience with our Understanding Conflict Certificate of Completion program. In these two courses, you will explore different ways of thinking about conflict, from how it is experienced to its various underlying causes. Practice engaging with conflict situations and learn communication skills for building effective dialogue. Determine your own conflict style and gain the skills to effectively manage conflict situations using an interest-based approach. The learning focus is on you and your interaction with conflict.

By exploring your own communication style, you will develop skills to better communicate through personal or professional conflict situations. You will begin to understand your own response to conflict in order to manage these types of situations more effectively.


Highlights and benefits

Earn a recognized credential | Enhance your career prospects

Enhance your life | Develop your personal and professional skills

Real-world knowledge | Learn from experienced industry professionals

Online delivery | Enjoy the flexibility of online learning and complete this program from anywhere

Continue your studies | Courses ladder into the Mediation and Conflict Resolution Extension Certificate


Looking for something more robust?

If you are looking for a more in-depth study of conflict resolution, consider our Mediation and Conflict Resolution Extension Certificate, which builds competency-based skills in communication, negotiation and third party interventions, including interest-based mediation.

View program


Course schedule by semester

(Sept. - Dec.)
(Jan. - April)
(May - Aug.)
Conflict Dynamics ON ON ON
Effective Communication ON ON ON



BL: Blended (Online & Classroom)
CL: Classroom
FT: Fast Track
ON: Online
IDS: Independent Study
P: Practicum

This schedule is subject to change. Courses start on various dates within each semester. Fall schedule and registration is available in June; Winter schedule and registration is available in November; and Spring/Summer schedule and registration is available in March.



Additional Details


Minimum required

2 Course(s)

Complete two required courses to earn your certificate of completion.

Courses in this certificate can be taken in any order.

Funding opportunities

This program qualifies for the Canada-Alberta Job Grant and other funding opportunities. Learn more.

Connect with us

Have a question about our programs or need help with course registration? Call or email us:

403.440.6875 or 1.866.775.2673



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