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Course description

Learn to design and use appropriate metrics and Key Performance Indicators (KPIs) to inform decision making, evaluate performance and achieve business objectives. Improve the success of strategic initiatives by effectively communicating performance results and issues.

Learner outcomes

Upon completion of this course, students will be able to

  • understand the value and purpose of using and effectively defining performance metrics to meet strategic goals. 
  • design and use appropriate metrics and Key Performance Indicators (KPIs) to inform decision making, evaluate performance, and achieve business objectives.
  • present and communicate performance results and issues effectively.

Applies towards:

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This course is not currently open for registration. If you have any questions, please contact us at ceregservices@mtroyal.ca.
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