Course description

Gain an understanding of how interpersonal challenges and tension can develop. Explore and practice strategies to face and manage difficult conversations in your personal and professional life.

Learner outcomes

Upon completion of this course, students will be able to:

  • Recognize why difficult conversations often develop
  • Use self knowledge to acknowledge feelings, identify underlying issues, and manage one's own role and impact during a difficult conversation
  • Apply strategies to effectively deal with challenging conversations 
Select a section to register
Section title
Managing Difficult Conversations
ON - Online
9:00AM to 5:00PM
Nov 16, 2024
Schedule and Location
Contact Hours
Delivery options
Course Fee(s)
TXP2 non-credit $259.00
Section Notes

•   This course is synchronous and conducted in a virtual classroom. Requirements: laptop/desktop computer, stable Internet connection, camera, microphone. 

•   Before your course begins, ensure your MyMRU account is activated. Step-by-step instructions for account activation can be found here. Once you have activated your account and have your MyMRU login information, you can log into your MRU Google account using your @mtroyal.ca email address and set up Multi-Factor Authentication (MFA). Help with your Google account can be found here, and help setting up MFA can be found here.

•   Course content will be available on the Google Classroom Learning Management System (LMS) 3 days prior to the start date of your course. You must be logged in to your MRU Gmail account to access Google Classroom. Your instructor will be available on the course start date.

•  Review our Student Information site for additional information about forms and policies, campus maps, parking information, technical support, and more.

•  For questions about this course or other information, contact cebusiness@mtroyal.ca or 403.440.6861 / 1.888.392.3655 toll-free.

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