Course description

Explore different aspects of managing conflict situations. You will examine conflict in today's workplace, inquire about Indigenous worldviews and ethical space, and learn about interventions available to foster appropriate outcomes.

Learner outcomes

Upon completion of this course, students will be able to:

  • Examine causes and effects of conflict in the workplace 
  • Explore Indigenous worldviews and the creation of ethical space 
  • Illustrate the role and function of a conflict coach 
  • Discuss the use of mediation for conflict management 


XCFR 20401 - Effective Communication with a minimum grade of C-
Select a section to register
Section title
Conflict Intervention
ON - Online
Nov 04, 2024 to Dec 15, 2024
Schedule and Location
Contact Hours
Delivery options
Course Fee(s)
TXCR non-credit $589.00
Section Notes

•    Before your course begins, ensure your MyMRU account is activated. Step-by-step instructions for account activation can be found here. Once you have activated your account and have your MyMRU login information, you can log into your MRU Google account using your @mtroyal.ca email address and set up Multi-Factor Authentication (MFA). Help with your Google account can be found here, and help setting up MFA can be found here.

•   Course content will be available on the D2L Brightspace Learning Management System (LMS) 3 days prior to the start date of your course. You must be logged in to your MRU Gmail account to access D2L Brightspace. Your instructor will be available on the course start date.

•  Review our Student Information site for additional information about forms and policies, campus maps, parking information, technical support, and more.

•  For questions about this course or other information, contact cehealth@mtroyal.ca or 403.440.6867 / 1.888.392.3655 toll-free.

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