Course description

Engage with others to explore and resolve topics or concerns within an interest-based philosophy. You will gain skills in preparing for important conversations, applying effective communication skills to balance people (relationships), processing (conversation balance, standards and BATNA), and problem resolution (agreements and outcomes).

Learner outcomes

Upon completion of this course, students will be able to:

  • Differentiate between interest-based negotiation and interest-focused negotiation 
  • Apply negotiation preparation tools, including the best alternative to a negotiated agreement (BATNA) 
  • Explain the 4 stage training model for negotiation 
  • Identify tools for self-recognition of personal bias 
  • Analyze the various conflict specialist roles 


XCFR 20401 - Effective Communication with a minimum grade of C-
Select a section to register
Section title
Conflict Engagement
ON - Online
Sep 23, 2024 to Oct 27, 2024
Schedule and Location
Contact Hours
Delivery options
Course Fee(s)
TXCR non-credit $525.00
Reading List / Textbook

Available at the Cougars Campus Store for online order or in-person purchase. Search by any available Term and Department XCFR. If your course does not display, email campusstore@mtroyal.ca or phone 403.440.6300. 

Section Notes

•  Before your course begins, ensure your MyMRU account is activated. Step-by-step instructions for account activation can be found here. Once you have activated your account and have your MyMRU login information, you can log into your MRU Google account using your @mtroyal.ca email address and set up Multi-Factor Authentication (MFA). Help with your Google account can be found here, and help setting up MFA can be found here.

•   Course content will be available on the D2L Brightspace Learning Management System (LMS) 3 days prior to the start date of your course. You must be logged in to your MRU Gmail account to access D2L Brightspace. Your instructor will be available on the course start date.

•  Review our Student Information site for additional information about forms and policies, campus maps, parking information, technical support, and more.

•  For questions about this course or other information, contact cehealth@mtroyal.ca or 403.440.6867 / 1.888.392.3655 toll-free.

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