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Course description

Explore process modeling through the lens of a business analyst by learning to model and analyze an existing business process and design a new and improved process. Using industry-standard tools like process maps, decomposition, SIPOC diagrams, Voice of Customer, and Root Cause Analysis, you will gain the skills to help businesses understand exactly what they do, why they do it, and how to implement meaningful improvements. 

Learner outcomes

Upon completion of this course, learners will be able to 

  • implement business process mapping and modeling concepts.
  • apply a variety of process analysis methods to understand customer and process requirements, including the current state, desired state and opportunities for improvement.
  • use process design concepts to develop an improved business process.
  • describe the value of root cause analysis and its role in the continuous improvement lifecycle.

Applies towards:

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Select a section to register

Section title
Business Process Modeling
Type
L - Lecture
Days
F, Sa
Time
8:30AM to 5:00PM
Dates
Oct 23, 2026 to Oct 24, 2026
Schedule and Location
View Details
Contact Hours
15.0
Location
Delivery options
Lecture  
Course Fee(s)
TXBA-F non-credit $585.00
Potential Discount(s)
Reading List / Textbook

Available at the Cougars Campus Store for online order or in-person purchase. Search by any available Term and Department XBUA. If your course does not display, email campusstore@mtroyal.ca or phone 403.440.6300. 

IIBA members can download a complimentary PDF copy of the BABOK Guide for their own personal and professional use from the IIBA https://www.iiba.org/
Non-members can purchase a PDF copy.

Section Notes

  • Before your course begins, ensure your MyMRU account is activated. Step-by-step instructions for account activation can be found online. Once you have activated your account and have your MyMRU login information, you can log into your MRU Google account using your @mtroyal.ca email address and set up Multi-Factor Authentication (MFA). Help with your Google account can be found online, and help setting up MFA can be found online.
  • Course content will be available on the D2L Brightspace Learning Management System (LMS) 3 days prior to the start date of your course. You must be logged in to your MRU Gmail account to access D2L Brightspace. Your instructor will be available on the course start date.
  • Bring a downloaded or printed copy of the course materials to class. 
  • Review our Student Information webpage (mru.ca/CEStudent) for additional information about forms and policies, campus maps, parking information, technical support, and more.
  • For questions about this course or other information, contact conted@mtroyal.ca or 403.440.6875 (toll free 1.866.775.2673). 
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