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Course description

Learn about documenting effective policies and procedures and how important this work is to support the regulations and quality standards related to business operations. Examine key components of structuring policies and procedures, including writing guidelines, research methods, content organization, use of active voice and presentation methods.

Learner outcomes

Upon completion of this course, students will be able to

  • identify and explain the difference between policies and procedures.
  • recognize the importance of strong policies and procedures to support quality control measures.
  • identify and describe the steps required to develop policies and procedures.
  • construct a strong policy statement and a strong procedure.
  • examine layout and design methods to apply to policies and procedures.
  • identify best practices for implementation of policies and procedures.

Recommendations

Recommended course preparation: XTBW 10022-Creating Publications

Applies towards:

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Thank you for your interest in our programming. There are no sections of this course currently scheduled; however, we update our schedules regularly. 

  • New spring and summer schedules can be viewed starting the first Monday in March
  • New winter schedules can be viewed starting the first Monday in November.
  • New fall schedules can be viewed starting the first Monday in June.

Check back later or select the “Request Information” button below to be notified when registration is available.

This course is not currently open for registration. If you have any questions, please contact us at ceregservices@mtroyal.ca.
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