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Course description

Acquire the strategies required to provide customer service excellence. Discover what your customers want and need from you, and how to ensure these are met. Explore methods for dealing with challenging customers while maintaining composure.

Learner outcomes

Upon completion of this course, students will be able to

  • identify who your customers are.
  • determine what your customers want and need.
  • identify the steps you can take to provide exceptional service.
  • explain how you can deal with difficult customers. 
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Thank you for your interest in our programming. There are no sections of this course currently scheduled; however, we update our schedules regularly. 

  • New spring and summer schedules can be viewed starting the first Monday in March
  • New winter schedules can be viewed starting the first Monday in November.
  • New fall schedules can be viewed starting the first Monday in June.

Check back later or select the “Request Information” button below to be notified when registration is available.

This course is not currently open for registration. If you have any questions, please contact us at ceregservices@mtroyal.ca.
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