Loading...

Course description

Build strong and trusting customer relations through a practical, skills-focused approach to understanding customer expectations. You will develop the confidence to handle complaints and challenging situations, ensuring you can demonstrate service excellence. Finally, you will learn to consistently deliver high-quality customer experiences that drive organizational success.

Learner outcomes

Upon completion of this course, learners will be able to

  • determine how to meet customer needs based on expectations and existing service gaps.
  • use strategies to develop positive customer relationships and experiences.
  • apply strategies to handle complaints and challenging customer situations.
  • develop a customer relations strategy using service excellence standards.
Loading...

Select a section to register

Section title
Building Customer Relations
Type
ONS - Online Synchronous
Days
Sa
Time
9:00AM to 5:00PM
Dates
Feb 06, 2027
Schedule and Location
View Details
Contact Hours
7.5
Location
  • Online
Delivery options
Online Synchronous  
Course Fee(s)
TXP2-W non-credit $275.00
Potential Discount(s)

Section Notes

Registration Deadline February 4, 2027
  • This course is online synchronous and conducted in a virtual classroom. Requirements: laptop/desktop computer, stable Internet connection, camera, microphone. 
  • Before your course begins, ensure your MyMRU account is activated. Step-by-step instructions for account activation can be found online. Once you have activated your account and have your MyMRU login information, you can log into your MRU Google account using your @mtroyal.ca email address and set up Multi-Factor Authentication (MFA). Help with your Google account can be found online, and help setting up MFA can be found online.
  • Course content will be available on the D2L Brightspace Learning Management System (LMS) 3 days prior to the start date of your course. You must be logged in to your MRU Gmail account to access D2L Brightspace. Your instructor will be available on the course start date.
  • Review our Student Information webpage (mru.ca/CEStudent) for additional information about forms and policies, campus maps, parking information, technical support, and more.
  • For questions about this course or other information, contact conted@mtroyal.ca or 403.440.6875 (toll free 1.866.775.2673). 
Required fields are indicated by .