XMGD 30003 - Conflict Management
1034140
Professional and Continuing Studies
Loading...
Course description
Gain an overview of conflict management principles and best practices. Learn to assess and manage your own response and approach to conflict in the workplace.Learner outcomes
Upon completion of this course, students will be able to
- recognize the process of conflict.
- apply different conflict styles appropriately.
- use awareness of your own reactions (perception and feelings) and those of others in conflict.
- recognize the positions, issues, and interests at play in conflict situations.
- identify and assess your own conflict triggers and patterns of behaviour.
Applies towards:
- Administrative Assistant Extension Certificate : Required courses
- Customer Service Excellence Certificate of Completion : Required courses
- Human Resource Management Extension Certificate : Optional courses
- Management Development Extension Certificate : Optional Courses
- Professional Management Seminar Series Certificate of Completion : Required courses
Loading...
Thank you for your interest in our programming. There are no sections of this course currently scheduled; however, we update our schedules regularly.
- New spring and summer schedules can be viewed starting the first Monday in March.
- New winter schedules can be viewed starting the first Monday in November.
- New fall schedules can be viewed starting the first Monday in June.
Check back later or select the “Request Information” button below to be notified when registration is available.
Required fields are indicated by .