XCFR 20404 - People, Power, and Emotion
1033862
Professional and Continuing Studies
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Course description
Explore how to appropriately interact in situations when emotion and exaggerated or unpredictable behaviours are presented. You will learn techniques and practices for building resilience and emotional competence by focusing on your own self-care principles.Learner outcomes
Upon completion of this course, students will be able to
- distinguish between types and sources of power in conflict situations.
- examine aspects of human neurology to create awareness of perception, emotion and the impact on communication and conflict.
- apply techniques for de-escalating high emotion, recognizing crisis, and creating safety.
- present techniques for managing resistance, low trust, uncertainty, avoidance, and impasse.
- outline approaches to close the process on unresolved issues.
- present techniques and practices for building resilience and emotional competence.
- create a self-care practitioner plan.
- demonstrate shifting approaches when working with people impacted by trauma, brain injury or exhibiting high conflict personality behaviours.
Prerequisites
XCFR 20400 - Conflict Dynamics with a minimum grade of C-AND XCFR 20402 - Conflict Engagement with a minimum grade of C-
Applies towards:
- Mediation and Conflict Resolution Extension Certificate : Required courses
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Thank you for your interest in our programming. There are no sections of this course currently scheduled; however, we update our schedules regularly.
- New spring and summer schedules can be viewed starting the first Monday in March.
- New winter schedules can be viewed starting the first Monday in November.
- New fall schedules can be viewed starting the first Monday in June.
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