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Course description

Examine applied communication in the context of conflict. You will learn fundamental skills and techniques to support building and sustaining effective dialogue, and explore the concepts of positions and interests.

Learner outcomes

Upon completion of this course, students will be able to

  • apply speaking and listening tools to improve interpersonal communication effectiveness.
  • examine feedback loops in supporting communication.
  • interpret the impact of behavioural variables in dialogue. 
  • demonstrate the use of reframing in different contexts.
  • differentiate between a position and an interest.
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Select a section to register

Section title
Effective Communication
Type
ONA - Online Asynchronous
Dates
May 11, 2026 to Jun 15, 2026
Schedule and Location
View Details
Contact Hours
21.0
Delivery options
Online Asynchronous  
Course Fee(s)
TXCR-Sp non-credit $557.00
Potential Discount(s)
Instructors

Section Notes

•   This is an online, asynchronous course; it is not an independent study course. There are set due dates for graded and non-graded assessments and students are required to actively participate throughout the course via discussion and other activities.

•    Before your course begins, ensure your MyMRU account is activated. Step-by-step instructions for account activation can be found here. Once you have activated your account and have your MyMRU login information, you can log into your MRU Google account using your @mtroyal.ca email address and set up Multi-Factor Authentication (MFA). Help with your Google account can be found here, and help setting up MFA can be found here.

•   Course content will be available on the D2L Brightspace Learning Management System (LMS) 3 days prior to the start date of your course. You must be logged in to your MRU Gmail account to access D2L Brightspace. Your instructor will be available on the course start date.

•  Review our Student Information site for additional information about forms and policies, campus maps, parking information, technical support, and more.

•  For questions about this course or other information, contact conted@mtroyal.ca or 403.440.6875 (toll free 1.866.775.2673). 

Section title
Effective Communication
Type
ONA - Online Asynchronous
Dates
Jul 13, 2026 to Aug 17, 2026
Schedule and Location
View Details
Contact Hours
21.0
Delivery options
Online Asynchronous  
Course Fee(s)
TXCR-Su non-credit $557.00
Potential Discount(s)
Instructors

Section Notes

•   This is an online, asynchronous course; it is not an independent study course. There are set due dates for graded and non-graded assessments and students are required to actively participate throughout the course via discussion and other activities.

•    Before your course begins, ensure your MyMRU account is activated. Step-by-step instructions for account activation can be found here. Once you have activated your account and have your MyMRU login information, you can log into your MRU Google account using your @mtroyal.ca email address and set up Multi-Factor Authentication (MFA). Help with your Google account can be found here, and help setting up MFA can be found here.

•   Course content will be available on the D2L Brightspace Learning Management System (LMS) 3 days prior to the start date of your course. You must be logged in to your MRU Gmail account to access D2L Brightspace. Your instructor will be available on the course start date.

•  Review our Student Information site for additional information about forms and policies, campus maps, parking information, technical support, and more.

•  For questions about this course or other information, contact conted@mtroyal.ca or 403.440.6875 (toll free 1.866.775.2673). 

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