XCFR 20401 - Effective Communication
1033856
Professional and Continuing Studies
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Course description
Examine applied communication in the context of conflict. You will learn fundamental skills and techniques to support building and sustaining effective dialogue, and explore the concepts of positions and interests.Learner outcomes
Upon completion of this course, students will be able to
- apply speaking and listening tools to improve interpersonal communication effectiveness.
- examine feedback loops in supporting communication.
- interpret the impact of behavioural variables in dialogue.
- demonstrate the use of reframing in different contexts.
- differentiate between a position and an interest.
Applies towards:
- Mediation and Conflict Resolution Extension Certificate : Required courses
- Understanding Conflict Certificate of Completion : Required courses
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Thank you for your interest in our programming. There are no sections of this course currently scheduled; however, we update our schedules regularly.
- New spring and summer schedules can be viewed starting the first Monday in March.
- New winter schedules can be viewed starting the first Monday in November.
- New fall schedules can be viewed starting the first Monday in June.
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