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Course description

Explore how to appropriately interact in situations when emotion and exaggerated or unpredictable behaviours are presented. You will learn techniques and practices for building resilience and emotional competence by focusing on your own self-care principles.

Learner outcomes

Upon completion of this course, students will be able to:

  • Distinguish between types and sources of power in conflict situations 
  • Examine aspects of human neurology to create awareness of perception, emotion and the impact on communication and conflict 
  • Apply techniques for de-escalating high emotion, recognizing crisis, and creating safety 
  • Present techniques for managing resistance, low trust, uncertainty, avoidance, and impasse 
  • Outline approaches to close the process on unresolved issues

Prerequisites

XCFR 20400 - Conflict Dynamics with a minimum grade of C-  
AND XCFR 20402 - Conflict Engagement with a minimum grade of C-
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Select a section to register
Section title
People, Power, and Emotion
Type
ON - Online
Dates
Nov 04, 2024 to Dec 15, 2024
Schedule and Location
View Details
Contact Hours
28.0
Delivery options
Online  
Course Fee(s)
TXCR non-credit $589.00
Potential Discount(s)
Section Notes

•    Before your course begins, ensure your MyMRU account is activated. Step-by-step instructions for account activation can be found here. Once you have activated your account and have your MyMRU login information, you can log into your MRU Google account using your @mtroyal.ca email address and set up Multi-Factor Authentication (MFA). Help with your Google account can be found here, and help setting up MFA can be found here.

•   Course content will be available on the D2L Brightspace Learning Management System (LMS) 3 days prior to the start date of your course. You must be logged in to your MRU Gmail account to access D2L Brightspace. Your instructor will be available on the course start date.

•  Review our Student Information site for additional information about forms and policies, campus maps, parking information, technical support, and more.

•  For questions about this course or other information, contact cehealth@mtroyal.ca or 403.440.6867 / 1.888.392.3655 toll-free.

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