Format
7 required courses (66 hours)
Delivery
Classroom, Online | Learn more
Duration
Complete in 8 months, or up to 3 years
An administrative assistant supports the management, organization and facilitation of office activities and information.
Gain sought-after technology skills and a range of soft skills that will prepare you for work as an administrative professional in today’s demanding office environment. Learn how to provide administrative support in an office setting, acquire new computer and communications skills to help you earn a promotion or refresh skills as you rejoin the workforce.
Learn to use the most common MS Office software such as Word and Excel in a hands-on setting. Gain skills in the essentials of good file and records management. Learn to write for business needs, including effective letters, reports, presentations, e-mail and web content.
Build your abilities in communications and customer service as you improve your interpersonal effectiveness, facilitate team work, enhance productivity and foster win/win communication. Learn to assess and manage your own response and approach to conflict in the workplace.
Highlights and benefits
Earn a recognized credential | Enhance your career prospects
Become career-ready | Prepare for a career in accounting or support your small business needs
Real-world knowledge | Learn from experienced industry professionals
Gain hands-on experience | Demonstrate workplace competencies to potential employers
Learn Microsoft Office Essentials
Consider the Microsoft Office Essentials Extension Certificate to strengthen your skills in Word and Excel. Three courses - Word, Level 1 & 2 and Excel, Level 1 - can be applied to both certificates.
View program
Course schedule
Course schedule by semester
| Fall (Sept. - Dec.) |
Winter (Jan. - April) |
Spring/Summer (May - Aug.) |
|
|---|---|---|---|
| MS Excel, Level 1 | CL | CL | CL |
| MS Word, Level 1 | CL | CL | |
| MS Word, Level 2 | CL | CL | |
| Building Customer Relations | ON | CL | |
| Writing in the Workplace | ON | CL | ON |
| Conflict Management | CL | ON | CL |
| Effective Interpersonal Communication | CL | ON | ON |
Legend
BL: Blended (Online & Classroom)
CL: Classroom
FT: Fast Track
ON: Online
IDS: Independent Study
P: Practicum
This schedule is subject to change. Courses start on various dates within each semester. Fall schedule and registration is available in June; Winter schedule and registration is available in November; and Spring/Summer schedule and registration is available in March.
Frequently asked questions
Who is this program intended for?
This program is intended for individuals interested in entry-level administrative office roles and those who want to improve their computer skills, communication skills, and conflict management skills.
What type of career options are available if I complete this certificate?
Job opportunities will include working as an administrative professional in an office setting. To view administrative related job postings currently available in Canada, please visit Indeed.ca.*
*The job opportunities posted on the above website are provided solely for the student's information. Mount Royal does not endorse, screen or evaluate these opportunities and has no control over the accuracy of the postings or the quality or safety of the opportunities advertised. It is the student's responsibility to investigate these opportunities to ensure that they are appropriate and meet the student's expectations.
Do I have to take the courses in order?
No, each course is designed to stand alone.
How will I be graded in each course?
Each course has graded assignments. These assignments vary per course; however, they are all designed to assess the outcomes of each course.
How many hours am I expected to work on each course?
Each course lists the number of hours you can expect to spend on them. For in-person courses, you must attend class for the specfied number of hours of the course. For online courses, you should plan to access your D2L course site at least 3 times per week. Depending on the course, you can expect to spend approximately 4-5 hours per week reading material, completing learning activities or assignments, and attending Google Meet sessions.
Is attendance required for Google Meet sessions?
In online courses, the Google Meet sessions are not mandatory, but they are recommended. Attending Google Meet sessions allows you to get to know your instructor and classmates and provides you with the opportunity to ask questions about content, assignments or due dates.
How many courses can I take at a time?
You can take as many courses as your schedule will allow. There are no restrictions on the number of courses you can take at one time.
Will I get a job once I'm done the certificate?
While having a professional certificate will certainly put you in a favourable position when looking for employment, there are many factors to consider for each individual that it would be impossible to pre-determine your employment success. Our graduate statistics have shown that a significant percentage of past students have experienced a measurable increase in salary, responsibility, and/or activity after completing our programs.
Will Mount Royal help me locate career opportunities?
No, Mount Royal does not have a system in place to assist students with career opportunities upon completion of our certificate. However, there are periodic job postings advertised on our website.
Additional information
Refer to CE Student Information for more information.
Program questions?