Format
6 required courses (165 hours)
Delivery
Online | Learn more
Duration
Complete in 1 year, or up to 3 years
Mediation is a process of facilitated interest-based negotiation in which a neutral mediator assists parties to reach a mutually beneficial resolution.
The Mediation and Conflict Resolution Extension Certificate program prepares you with the foundational knowledge to understand conflict and build competency-based skills in communication, negotiation, and third-party interventions with a focus on interest-based mediation.
Get an in-depth look at power, impasse, intense emotion, high-conflict behaviour and possible conflict resolution strategies as you learn from our experienced instructors.
In addition to determining your own conflict style, investigate various influences in conflict, and gain the skills to approach and manage different types of conflict situations. You will prepare to effectively facilitate interest-based mediation processes by demonstrating your learning in a practical, skills-based assessment.
Highlights and benefits
Earn a recognized credential | Enhance your career prospects
Become career-ready | Prepare for a career in mediation
Enhance your life | Develop your personal and professional skills
Real-world knowledge | Learn from experienced industry professionals
Online delivery | Enjoy the flexibility of online learning and complete this program from anywhere
Earn a digital badge | One or more courses in this program is eligible for a digital badge through MyCreds™
Not sure where to start?
Interested in learning more about conflict but not yet ready to complete the full Mediation and Conflict Resolution Extension Certificate? Consider our Understanding Conflict Certificate of Completion. This two-course program helps you understand your own response to conflict and manage situations more effectively. Both courses ladder into the Mediation and Conflict Resolution Extension Certificate program.
View program
Mediation Professional Development Courses
Interested in building your skill set in mediation? Check out our professional development courses designed for practicing mediators. Micro-credential courses are eligible for a digital badge through MyCreds™.
View courses
Information session
Interested in learning more about our The Mediation and Conflict Resolution Extension Certificate program? Speak with program staff and instructors, and have your questions answered. Join us for a free virtual information session on Wednesday, January 7, 2026, from 12:00 p.m. - 1:00 p.m. MST.
Register nowCourse schedule
Course schedule by semester
| Fall (Sept. - Dec.) |
Winter (Jan. - April) |
Spring/Summer (May - Aug.) |
|
|---|---|---|---|
| Conflict Dynamics | ON | ON | ON |
| Effective Communication | ON | ON | ON |
| Conflict Engagement | ON | ON | ON |
| Conflict Intervention | ON | ON | ON |
| People, Power, and Emotion | ON | ON | ON |
| Mediation | ON |
Legend
BL: Blended (Online & Classroom)
CL: Classroom
FT: Fast Track
ON: Online
IDS: Independent Study
P: Practicum
This schedule is subject to change. Courses start on various dates within each semester. Fall schedule and registration is available in June; Winter schedule and registration is available in November; and Spring/Summer schedule and registration is available in March.
Frequently asked questions
Who is this program intended for?
This program is intended for individuals who want to begin their career in mediation, or those who may work in a role that requires them to have some mediation or conflict resolution skills. It can also be beneficial for those who would like to gain skills in conflict resolution for personal reasons.
What type of career options are available if I complete this certificate?
Career options are, but not limited to, mediator, arbitrator, human resources specialist, ombusperson, conflict resolution consultant, family mediator, restorative justice advocate, etc. Professionals may work in law firms, corporations, government agencies, community organizations, and private practice.
Note: additional education and training may be required for some positions.
Do I have to take the courses in order?
Yes, you need to take the courses in the order they are listed on the webpage.
Do I need to become licensed by any governing body?
No, mediation is not regulated in Alberta, so you may complete this certificate and then work in the field of mediation. You do not have to take any further exams nor obtain any credentials from other organizations or associations once you have your education.
What is the Mediation micro-credential?
Once you successfuly complete the final course, Mediation, you will earn a micro-credential digital badge. Our micro-credentials enable recent post-secondary graduates and established career professionals to develop and demonstrate specific skills that employers need.
How many hours am I expected to work on each course?
You should plan to access your D2L course site at least 3 times per week. Depending on the course, you can expect to spend approximately 4 hours per week reading material, completing learning activities or assignments, and attending Google Meet sessions.
Is attendance required for Google Meet sessions?
We recommend that you attend the Google Meet virtual sessions; however, they are not mandatory in the first five courses. Attending Google Meet sessions allows you to get to know your instructor and classmates and provides you with the opportunity to learn, ask questions about content and assignments, and to practice your skills. The final course, Mediation, has required virtual Google Meet sessions. You can find a schedule on our course webpage to plan ahead so that you will be available for the required sessions. The final course also has 4, one-hour weekend virtual sessions that you are required to complete.
How many courses can I take at a time?
Due to the prerequisites, you can only take two courses at one time. If you register for the first two courses at the same time, you may receive a 5% discount. To be eligible for the discount, both courses must be registered and paid for at the same time, no retroactive discounts will be available.
Will I get a job once I'm done the certificate?
While having a professional certificate will certainly put you in a favourable position when looking for employment, there are many factors to consider for each individual that it would be impossible to pre-determine your employment success. Our graduate statistics have shown that a significant percentage of past students have experienced a measurable increase in salary, responsibility, and/or activity after completing our programs.
Will Mount Royal help me locate career opportunities?
No, Mount Royal does not have a system in place to assist students with career opportunities upon completion of our certificate. However, there are periodic job postings advertised on our website.
Additional information
Refer to CE Student Information for more information.
Program questions?